Detect Churn Before It's Too Late
Retention depends on understanding your customers. Sync My Calls gives AI the conversation history to spot risks and surface expansion opportunities.
Your CSMs Are Flying Blind Between QBRs
Customer health scores based on product usage miss the most important signal: what customers actually say. Without conversation context in your CRM, AI can't detect frustration, track commitments, or identify upsell opportunities.
Every Customer Conversation. Analyzed Automatically.
Sync My Calls captures every call and updates customer records with AI-extracted insights. Health scores reflect real sentiment. Renewal prep includes complete conversation history. And AI alerts you to churn risks before it's too late.
Proactive customer management
Getting transcripts into your CRM enables data-driven customer success.
Churn Risk Detection
- Identify negative sentiment trends early
- Surface accounts with declining engagement
- Detect complaints or frustration in conversations
- Alert CSMs before renewal conversations
Health Scoring
- Ground health scores in actual conversation data
- Track product adoption discussions over time
- Monitor executive sponsor engagement
- Identify accounts that need intervention
Upsell Intelligence
- Capture mentions of new use cases and pain points
- Track feature requests across customer conversations
- Identify expansion opportunities from actual needs
- Connect product usage to customer goals
Renewal Preparation
- Review complete conversation history before renewals
- Track commitments and expectations from both sides
- Identify potential objections and prepare responses
- Document value delivered throughout the relationship
Typical CS workflow
CSM conducts QBRs and check-in calls with a recording device
Each call is transcribed and linked to the customer account
AI updates health score based on conversation sentiment
Manager reviews at-risk accounts with conversation context
Renewal prep includes complete relationship history
For CS teams managing 50+ accounts
Churn risk detection
Net revenue retention
CSM handoffs
QBR preparation
Ready to improve retention?
Give your CS team complete visibility into customer relationships.
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