Privacy Policy

Introduction

Sync My Calls ("Service") is operated by Daswolf Corporation, a Canadian corporation ("Company", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and handling your data with transparency. Please read this policy carefully. By using Sync My Calls, you consent to the practices described herein.

Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (optional)
• Company name (optional)
• CRM and carrier preferences

Telecom Call Metadata

When you connect your carrier account (Verizon or T-Mobile), we access call detail records (CDRs) containing:

• Phone numbers (inbound and outbound)
• Call timestamps (date and time)
• Call duration

Important: We do not store or retain your carrier login credentials. We use a secure connection to access your call metadata, and you can revoke this access at any time through your carrier's portal.

What We Do NOT Collect or Store

We explicitly do not collect, store, or retain:

• Call recordings or audio content
• Transcripts or conversation content
• AI-generated summaries
• Personal information (PII) beyond what is necessary for the sync operation

Transcript data from your recording device passes through our system only for the purpose of matching and syncing to your CRM. Once the sync is complete, this data is not retained on our servers.

How We Use Your Information

We use the information we collect to:

• Match your call transcripts with the correct CRM contacts using call metadata
• Sync matched data to your authorized CRM platform
• Provide, maintain, and improve our Service
• Communicate with you about your account and Service updates
• Respond to your inquiries and support requests

Data Sharing and Third Parties

We do not sell, trade, or otherwise transfer your information to third parties except as follows:

Authorized CRM Integrations

When you connect a CRM (Salesforce, HubSpot, Attio, Pipedrive), we transmit only the data necessary to complete the sync you have explicitly authorized. This includes call metadata and transcript content being synced to your CRM contacts.

Service Providers

We may share information with trusted service providers who assist in operating our Service, subject to confidentiality agreements. These providers do not have independent rights to use your data.

Legal Requirements

We may disclose information if required by law or in response to valid legal requests by public authorities.

Data Security

We implement robust security measures to protect your data:

• Encryption in Transit: All data transmitted between your browser, our servers, and third-party services uses TLS 1.3 encryption.
• Encryption at Rest: Any data stored on our servers is encrypted using industry-standard encryption algorithms.
• Access Controls: Access to systems containing user data is restricted and monitored.
• No Credential Storage: We never store your carrier or CRM login credentials. All authentication is handled via OAuth or secure delegated access.

Cookies

We use cookies solely for authentication and delivery of our Service. These cookies are essential for:

• Maintaining your login session
• Remembering your preferences
• Ensuring secure access to your account

We do not use cookies for advertising, tracking, or analytics purposes. You can configure your browser to reject cookies, but this may prevent you from using certain features of the Service.

Data Retention

Transient Data: Transcript content, call audio, and AI summaries are processed in real-time and are not retained after the sync operation completes.

Account Data: We retain your account information for as long as your account is active. You may request deletion of your account and associated data at any time.

Call Metadata: Minimal metadata may be retained temporarily for sync verification and troubleshooting purposes, after which it is automatically purged.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw consent for data processing
• Revoke access to connected carrier and CRM accounts

To exercise these rights, contact us at the address below. We will respond to requests within 30 days.

Canadian Privacy Law Compliance

As a Canadian corporation, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. This includes:

• Obtaining meaningful consent for data collection
• Limiting collection to what is necessary
• Using data only for stated purposes
• Implementing appropriate security safeguards
• Providing access to personal information upon request

International Users

If you access our Service from outside Canada, your information may be transferred to and processed in Canada. By using the Service, you consent to this transfer. We ensure appropriate safeguards are in place for international data transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Daswolf Corporation
Email: privacy@daswolf.dev
Website: syncmycalls.com/get-started